Archive
MEDICA TechnicalSupport
medicatechnicalsupport@fameco.odoo.com
-
RE: EasyLyte Spare Part
Dear Tobias,
Unfortunately we don’t sell the probe motor separately. We sell the probe motor with the parts in the attached picture.
The part number for this ( Attached picture ) is 001392-001 ASSY,BRACKET, MOTOR,LEAD SCREW.
Have a nice weekend.
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Friday, December 6, 2019 7:12 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyLyte Spare PartDear Hanna,
I am looking for the part number of the attached motor
best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
Sent from my iPhone
durch Hanna Parhizkar - 03:20 - 6 Dez. 2019 -
EasyLyte Spare Part
Dear Hanna,
I am looking for the part number of the attached motor
best regards
Tobias
durch Tobias Pfeifer - 07:11 - 6 Dez. 2019 -
RE: ES ph noise 1214031005
Dear Tobias,
Thank you for the update.
How about changing the sampler assembly? Did they try it?
Please let me know if changing the electrodes helped.
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: FAMECO \ Tobias PFEIFER <tobias.pfeifer@fameco.eu>
Sent: Monday, December 2, 2019 10:46 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: Re: ES ph noise 1214031005Dear Hanna,
The probe wiper is “new” changed on 10 NOV
The problem was persistent with two ES instruments, I guess the customer wants to try and exchange the electrodes next
Tobias Pfeifer
--
Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Am 02.12.2019 um 16:09 schrieb Hanna Parhizkar <HParhizkar@medicacorp.com>:
Dear Tobias,
Thank you for your email. I apologize for the delay in responding. Medica was closed for Thanksgiving holiday on Thursday and Friday.
- When was the last time that you changed the probe wiper? Could you please change the probe wiper?
- After changing the probe wiper if you still get the error, please change the sampler assembly .
Please let us know how it goes.
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Wednesday, November 27, 2019 11:49 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: ES ph noise 1214031005Dear Hanna,
basically the problem persists, the head of the lab told me she is performing bloodgas analysis and sample handling for the last 29 years without issure.
They are using 100 ul with 100 I.U./mL Heparin capillaries.
The patient's blood is drawn directly next to the instrument
Mainly they the problem is that the first try is a failure and consistently the second try is good
attached are some printouts
best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
--
Hanna ParhizkarSent by FAMECO GmbH using Odoo.
<Changing the sampler.pdf>
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
durch Hanna Parhizkar - 02:54 - 2 Dez. 2019 -
Re: ES ph noise 1214031005
Dear Hanna,
The probe wiper is “new” changed on 10 NOV
The problem was persistent with two ES instruments, I guess the customer wants to try and exchange the electrodes next
Tobias Pfeifer
--
Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Am 02.12.2019 um 16:09 schrieb Hanna Parhizkar <HParhizkar@medicacorp.com>:
Dear Tobias,
Thank you for your email. I apologize for the delay in responding. Medica was closed for Thanksgiving holiday on Thursday and Friday.
- When was the last time that you changed the probe wiper? Could you please change the probe wiper?
- After changing the probe wiper if you still get the error, please change the sampler assembly .
Please let us know how it goes.
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Wednesday, November 27, 2019 11:49 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: ES ph noise 1214031005Dear Hanna,
basically the problem persists, the head of the lab told me she is performing bloodgas analysis and sample handling for the last 29 years without issure.
They are using 100 ul with 100 I.U./mL Heparin capillaries.
The patient's blood is drawn directly next to the instrument
Mainly they the problem is that the first try is a failure and consistently the second try is good
attached are some printouts
best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
--
Hanna ParhizkarSent by FAMECO GmbH using Odoo.
<Changing the sampler.pdf>
durch Tobias Pfeifer - 10:45 - 2 Dez. 2019 -
RE: ES ph noise 1214031005
Dear Tobias,
Thank you for your email. I apologize for the delay in responding. Medica was closed for Thanksgiving holiday on Thursday and Friday.
- When was the last time that you changed the probe wiper? Could you please change the probe wiper?
- After changing the probe wiper if you still get the error, please change the sampler assembly .
Please let us know how it goes.
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Wednesday, November 27, 2019 11:49 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: ES ph noise 1214031005Dear Hanna,
basically the problem persists, the head of the lab told me she is performing bloodgas analysis and sample handling for the last 29 years without issure.
They are using 100 ul with 100 I.U./mL Heparin capillaries.
The patient's blood is drawn directly next to the instrument
Mainly they the problem is that the first try is a failure and consistently the second try is good
attached are some printouts
best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
durch Hanna Parhizkar - 10:08 - 2 Dez. 2019 -
ES ph noise 1214031005
Dear Hanna,
basically the problem persists, the head of the lab told me she is performing bloodgas analysis and sample handling for the last 29 years without issure.
They are using 100 ul with 100 I.U./mL Heparin capillaries.
The patient's blood is drawn directly next to the instrument
Mainly they the problem is that the first try is a failure and consistently the second try is good
attached are some printouts
best regards
Tobias
durch Tobias Pfeifer - 04:38 - 2 Dez. 2019 -
ES ph noise 1214031005
Dear Hanna,
basically the problem persists, the head of the lab told me she is performing bloodgas analysis and sample handling for the last 29 years without issure.
They are using 100 ul with 100 I.U./mL Heparin capillaries.
The patient's blood is drawn directly next to the instrument
Mainly they the problem is that the first try is a failure and consistently the second try is good
attached are some printouts
best regards
Tobias
durch Tobias Pfeifer - 11:49 - 27 Nov. 2019 -
RE: ES ph noise 1214031005
Dear Tobias,
Thank you very much for your email and print outs.
- Could you please answer my questions in my previous email. ( Please see the attached email- We really want to know about the kind of sample that you are testing- Are you using our capillary kit ? Did you run the Normal QC as a patient sample in the capillary mode? )
- I looked at all the calibration and the QC results. They are good and within the normal ranges. Some of the patient results are good too, only sometimes you are getting the noise( ****) error on the patient results. ( For example some results on 11/18 and 11/14 ) This indicates the sample handling issue( Delayed sample analysis-Bubbles in the sample- Please see the ES sample handling )
- As I mentioned in the capillary mode the chance of the pH getting exposed to the air is very high. Changing the pH causes some changes in PO2 and PCO2 as well.
- Regarding your first sentence: Did you get the noise error for the patient samples? Or for the calibration?
4-1- After you got the new samples, did you get the same error( pH noise ) on the patient sample?
- Please send us the calibration print out, QC print out and the patient results print out after the new pH and reference electrode.
- I would recommend to install a new pH and reference electrode on the ES loaner, do the calibration, run the QC on both analyzers then run the same patient samples on loan analyzer and ES with the serial number 1214031005 at the same time. Please send us the results and indicate the analyzers serial numbers on the print outs.
Enjoy the Medica Trade show. We have a new member for our Sales and Marketing team her name is Inge, she is from Germany too.
Looking forward to hearing back from you!
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Wednesday, November 20, 2019 2:31 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: ES ph noise 1214031005Dear Hanna,
I have this ES that keeps acting up -
"On 21.10.19 we exchanged the electrodes for pH and the reference electrode. On 22. and 23.10. we had no patients to measure. On 24.10. I then drove the interlaboratory test BGA and received the error message pH RAUSCHEN for the first time. Then I had to get new samples for the ring test. I had also informed you that even with your loaner the error pH RAUSCHEN =noise occurs. Since we used the same electrodes for the loaner and for our device, it can be concluded that the cause of the fault is less in the device than in the electrodes.
I strongly suspect that one of the two electrodes (pH or reference electrode) is out of order.
Currently the error message pH is RAUSCHEN = noise during the 1st measurement of a patient; if we then calibrate and take blood again, we get results. It is questionable for me how long we can help ourselves so; besides, this procedure is unacceptable."
should we as our customer wants exchange the electrodes?
i one of your first emails in regards to this you indicated it might be sample handling by the user?
see attached measurements.
best regards from MEDICA trade fair Düsseldorf
tata
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
Dear Tobias,
Thank you for the information and print outs.
The ES analyzer will not show the calculated results if the calibration results are not good or if the calculated results are out of the range. ( Please see the attached from user manual )
- Looking at the calibration print outs they are all good and within the normal ranges.
- Could you please let us know what is the serial number on this analyzer?
- Are you using Medica capillary tubing kit for ES? Please send us the part number or a picture of the kit.
- Which kind of sample are you testing?
- The print outs show that you are using the capillary mode. In the capillary mode the chance of the pH getting exposed to air is very high. When pH changes the PCO2 and PO2 also change.
- Please run the normal QC as a patient sample and see if you get the same error. Please send us the calibration print out and this print out.
Best Regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Tuesday, November 5, 2019 6:20 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: ES noise & driftDear Hanna,
a clinic has just installed a new reagentmodule 19071029 - they have now faced a variety of problems with pH noise and pO2 drift.
See attached printouts. Should we troubleshoot the module, or the device?
best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
durch Hanna Parhizkar - 01:45 - 20 Nov. 2019 -
ES ph noise 1214031005
Dear Hanna,
I have this ES that keeps acting up -
"On 21.10.19 we exchanged the electrodes for pH and the reference electrode. On 22. and 23.10. we had no patients to measure. On 24.10. I then drove the interlaboratory test BGA and received the error message pH RAUSCHEN for the first time. Then I had to get new samples for the ring test. I had also informed you that even with your loaner the error pH RAUSCHEN =noise occurs. Since we used the same electrodes for the loaner and for our device, it can be concluded that the cause of the fault is less in the device than in the electrodes.
I strongly suspect that one of the two electrodes (pH or reference electrode) is out of order.
Currently the error message pH is RAUSCHEN = noise during the 1st measurement of a patient; if we then calibrate and take blood again, we get results. It is questionable for me how long we can help ourselves so; besides, this procedure is unacceptable."
should we as our customer wants exchange the electrodes?
i one of your first emails in regards to this you indicated it might be sample handling by the user?
see attached measurements.
best regards from MEDICA trade fair Düsseldorf
tata
Tobias
durch Tobias Pfeifer - 02:31 - 20 Nov. 2019 -
RE: Urine 2111
Dear Tobias,
Thank you for your email.
Please see the attached files ( Stability and Transportation for Urine Diluent)
Regarding the In-use stability: You can use this diluent till the expiration date. Just make sure every time after use cup the bottle and store it at the required temperature.
Hope it helps.
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Friday, November 15, 2019 7:17 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: Urine 2111Dear Hanna,
I have this strange question from one of our EL customers - the technician/administration is looking for:
- Real-time Data
- Stability Data
- In-Use Stability
- Transport Stability
do you have any official data for that?
best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
durch Hanna Parhizkar - 12:08 - 15 Nov. 2019 -
Urine 2111
Dear Hanna,
I have this strange question from one of our EL customers - the technician/administration is looking for:
- Real-time Data
- Stability Data
- In-Use Stability
- Transport Stability
do you have any official data for that?
best regards
Tobias
durch Tobias Pfeifer - 07:17 - 15 Nov. 2019 -
RE: EasyStat Failure Report FAMECO claim # 216
Dear Tobias,
Thank you very much for the pictures.
We processed your order. If you have any questions or concerns regarding the shipment of this order, please contact our Customer Service directly at: Customerservice@medicacorp.com
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Hanna Parhizkar <HParhizkar@Medicacorp.com>
Sent: Monday, November 11, 2019 10:21 AM
To: FAMECO GmbH MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Cc: Technical Support <TechnicalSupport@Medicacorp.com>
Subject: RE: EasyStat Failure Report FAMECO claim # 216Dear Tobias,
Thank you very much for your email. We really apologize for this inconvenience.
Could you please send us a picture of the defective pH electrode? We are really curious about this issue.
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Sunday, November 10, 2019 10:06 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyStat Failure Report FAMECO claim # 216Dear Hanna,
please find attached EasyStat Failure Report FAMECO claim # 216, this one is special in two ways:
1. it is a production error
2. it took us ages of back on forth with the customer to find it
The Dr kept insisting that the electrode wouldn't fit and asked if we shipped the wrong item - after confirming the product number I insisted it was correct - back and forth back and forth finally he has enough of it and sends it back to us - and to our surprise - yes it does not fit!
We are looking for warranty replacement and for compensation of all that trouble in a ball park dimension of 10 packs.
best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
Dear Tobias,
Your warranty order #TSW-192413 has been processed. Attached is a summary of your order. You will receive a formal order acknowledgement from our Customer Service Team shortly.
Best Regards,
Hanna Parhizkar
durch Hanna Parhizkar - 11:18 - 11 Nov. 2019 -
RE: EasyStat Failure Report FAMECO claim # 216
Dear Tobias,
Yes, Thank you very much! I processed your order.
Best Regards,
Hanna
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Monday, November 11, 2019 11:07 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyStat Failure Report FAMECO claim # 216Dear Hanna,
There were some pictures of the Electrode in the PDF attached to the first email, did it come through?
Best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
durch Hanna Parhizkar - 11:18 - 11 Nov. 2019 -
EasyStat Failure Report FAMECO claim # 216
Dear Hanna,
There were some pictures of the Electrode in the PDF attached to the first email, did it come through?
Best regards
Tobias
durch Tobias Pfeifer - 11:06 - 11 Nov. 2019 -
RE: EasyStat Failure Report FAMECO claim # 216
Dear Tobias,
Thank you very much for your email. We really apologize for this inconvenience.
Could you please send us a picture of the defective pH electrode? We are really curious about this issue.
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Sunday, November 10, 2019 10:06 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyStat Failure Report FAMECO claim # 216Dear Hanna,
please find attached EasyStat Failure Report FAMECO claim # 216, this one is special in two ways:
1. it is a production error
2. it took us ages of back on forth with the customer to find it
The Dr kept insisting that the electrode wouldn't fit and asked if we shipped the wrong item - after confirming the product number I insisted it was correct - back and forth back and forth finally he has enough of it and sends it back to us - and to our surprise - yes it does not fit!
We are looking for warranty replacement and for compensation of all that trouble in a ball park dimension of 10 packs.
best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
durch Hanna Parhizkar - 10:21 - 11 Nov. 2019 -
EasyStat Failure Report FAMECO claim # 216
Dear Hanna,
please find attached EasyStat Failure Report FAMECO claim # 216, this one is special in two ways:
1. it is a production error
2. it took us ages of back on forth with the customer to find it
The Dr kept insisting that the electrode wouldn't fit and asked if we shipped the wrong item - after confirming the product number I insisted it was correct - back and forth back and forth finally he has enough of it and sends it back to us - and to our surprise - yes it does not fit!
We are looking for warranty replacement and for compensation of all that trouble in a ball park dimension of 10 packs.
best regards
Tobias
durch Tobias Pfeifer - 10:05 - 10 Nov. 2019 -
RE: EBG BD
Dear Tobias,
Thank you for the update.
I hope so too. Please let me know when you get the information.
Best Regards,
Hanna
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Monday, November 4, 2019 4:23 PM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EBG BDDear Hanna,
I have yet to wait for the customer to install and operate the analyzer, I hope he has positive feedback for me.
Best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
durch Hanna Parhizkar - 03:36 - 5 Nov. 2019 -
RE: ES Keyboard
Dear Tobias,
I am sorry to hear that.
- What is the serial number on this analyzer?
- On the back of the analyzer there is a power voltage setting. Please make sure it shows the correct voltage that you use in your country.
- Please send us all the AC and DC voltages. ( Please see the attached file for your information)
Looking forward to hearing back from you!
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Monday, November 4, 2019 4:25 PM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: ES KeyboardDear Hanna,
The keyboard that we replaced on a ES just à few weeks ago was today reported completely unresponsive after being in operation with no issue.
Unfortunately this is already a very disgruntled customer, what can we do about it - asking technically but alsp politically...
Best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
durch Hanna Parhizkar - 02:48 - 5 Nov. 2019 -
RE: ES noise & drift
Dear Tobias,
Thank you for the information and print outs.
The ES analyzer will not show the calculated results if the calibration results are not good or if the calculated results are out of the range. ( Please see the attached from user manual )
- Looking at the calibration print outs they are all good and within the normal ranges.
- Could you please let us know what is the serial number on this analyzer?
- Are you using Medica capillary tubing kit for ES? Please send us the part number or a picture of the kit.
- Which kind of sample are you testing?
- The print outs show that you are using the capillary mode. In the capillary mode the chance of the pH getting exposed to air is very high. When pH changes the PCO2 and PO2 also change.
- Please run the normal QC as a patient sample and see if you get the same error. Please send us the calibration print out and this print out.
Best Regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Tuesday, November 5, 2019 6:20 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: ES noise & driftDear Hanna,
a clinic has just installed a new reagentmodule 19071029 - they have now faced a variety of problems with pH noise and pO2 drift.
See attached printouts. Should we troubleshoot the module, or the device?
best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
durch Hanna Parhizkar - 02:42 - 5 Nov. 2019 -
ES noise & drift
Dear Hanna,
a clinic has just installed a new reagentmodule 19071029 - they have now faced a variety of problems with pH noise and pO2 drift.
See attached printouts. Should we troubleshoot the module, or the device?
best regards
Tobias
durch Tobias Pfeifer - 06:20 - 5 Nov. 2019
