Archive
MEDICA TechnicalSupport
medicatechnicalsupport@fameco.odoo.com
-
EL Expand K
Dear Hanna,
thank you very much for your prompt and profound response!
I will gather the required data and come back to you
Have a great day!
Tobias
durch Tobias Pfeifer - 09:05 - 11 Sept. 2019 -
RE: EL Expand K Slope
Dear Tobias,
14- Could you please let us know the install date and the failure date for this reference electrode?
15- Please don’t discard this reference electrode, we want it back to Medica for further investigations. I will make an RGA for you.
Thank you!
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Hanna Parhizkar <HParhizkar@Medicacorp.com>
Sent: Wednesday, September 11, 2019 8:53 AM
To: FAMECO GmbH MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Cc: Technical Support <TechnicalSupport@Medicacorp.com>
Subject: RE: EL Expand K SlopeDear Tobias,
Thank you for your email.
- I would recommend to change the reference electrode. ( Please let us know how it goes and send us the lot number for the reference electrode )
- Unfortunately the reference electrode is not under warranty, because there were been using it for six months.
- Are they doing PM ( preventive maintenance) every six months?( Change the tubing- reference electrode)
- What is the serial number on this analyzer?
- Please send us the calibration print out.
- Please send us all the QC print outs.
- What is the lot number for this QC?
- Which kind of sample are they testing?
- Which kind of sample tube are they using? With which anticoagulation?
- What is the sample volume par day?
- What is the part number and lot number for the daily cleaner?
- For how long do they use a fresh daily cleaner after making a new one? Where do they store this daily cleaner?
- Please ask your customer to run the daily cleaner in the morning , do the calibration, run the QC materials then start running the patient samples.
Looking forward to hearing back from you.
Best Regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Wednesday, September 11, 2019 7:41 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EL Expand K SlopeDear Hanna,
Dear MEDICA,
i have a report of an EL Expand -
after 2,5 years their K had a high slope 65+
so they installed a brand new K sensor lot 19221 - to our surprise they still get the high slope 63-65.
The REF was installed about 6 months ago.
Do you have a tip for us, where to direct troubleshooting since it feels peculiar that even with a new sensor they get the same high slope?
kind regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
Disclaimer
The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.
durch Hanna Parhizkar - 08:59 - 11 Sept. 2019 -
RE: EL Expand K Slope
Dear Tobias,
Thank you for your email.
- I would recommend to change the reference electrode. ( Please let us know how it goes and send us the lot number for the reference electrode )
- Unfortunately the reference electrode is not under warranty, because there were been using it for six months.
- Are they doing PM ( preventive maintenance) every six months?( Change the tubing- reference electrode)
- What is the serial number on this analyzer?
- Please send us the calibration print out.
- Please send us all the QC print outs.
- What is the lot number for this QC?
- Which kind of sample are they testing?
- Which kind of sample tube are they using? With which anticoagulation?
- What is the sample volume par day?
- What is the part number and lot number for the daily cleaner?
- For how long do they use a fresh daily cleaner after making a new one? Where do they store this daily cleaner?
- Please ask your customer to run the daily cleaner in the morning , do the calibration, run the QC materials then start running the patient samples.
Looking forward to hearing back from you.
Best Regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Wednesday, September 11, 2019 7:41 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EL Expand K SlopeDear Hanna,
Dear MEDICA,
i have a report of an EL Expand -
after 2,5 years their K had a high slope 65+
so they installed a brand new K sensor lot 19221 - to our surprise they still get the high slope 63-65.
The REF was installed about 6 months ago.
Do you have a tip for us, where to direct troubleshooting since it feels peculiar that even with a new sensor they get the same high slope?
kind regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
Disclaimer
The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.
durch Hanna Parhizkar - 08:53 - 11 Sept. 2019 -
EL Expand K Slope
Dear Hanna,
Dear MEDICA,
i have a report of an EL Expand -
after 2,5 years their K had a high slope 65+
so they installed a brand new K sensor lot 19221 - to our surprise they still get the high slope 63-65.
The REF was installed about 6 months ago.
Do you have a tip for us, where to direct troubleshooting since it feels peculiar that even with a new sensor they get the same high slope?
kind regards
Tobias
durch Tobias Pfeifer - 07:41 - 11 Sept. 2019
