Archive
MEDICA TechnicalSupport
medicatechnicalsupport@fameco.odoo.com
-
ES Keyboard
Dear Hanna,
The keyboard that we replaced on a ES just à few weeks ago was today reported completely unresponsive after being in operation with no issue.
Unfortunately this is already a very disgruntled customer, what can we do about it - asking technically but alsp politically...
Best regards
Tobias
durch Tobias Pfeifer - 04:24 - 4 Nov. 2019 -
EBG BD
Dear Hanna,
I have yet to wait for the customer to install and operate the analyzer, I hope he has positive feedback for me.
Best regards
Tobias
durch Tobias Pfeifer - 04:22 - 4 Nov. 2019 -
Re: EBG BD
Dear Tobias,
Thank you very much for the information.
Is the analyzer working now?
Did you fix it?
Best Regards,
Hanna
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Saturday, November 2, 2019 4:44:09 AM
To: MEDICA TechnicalSupport
Subject: EBG BDHello,
through experimenting I found the answer - BD maximum value is 200
best regards
Tobias
--
Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
durch Hanna Parhizkar - 06:54 - 2 Nov. 2019 -
EBG BD
Hello,
through experimenting I found the answer - BD maximum value is 200
best regards
Tobias
durch Tobias Pfeifer - 04:44 - 2 Nov. 2019 -
EBG Bubble Detector Replacement
Dear Hanna,
I have replaced and renewed the TOP BD, should I looking at these printouts also replace the Lower one?
Is TOP = BD1
Bottom = BD2
What values would be ideal?
Best regards
Tobias
durch Tobias Pfeifer - 11:32 - 31 Okt. 2019 -
RE: EBG #215
Dear Tobias,
Great! Thank you very much for your cooperation!
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Wednesday, October 30, 2019 1:44 PM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EBG #215Dear Hanna,
here are the pictures of the other pack
best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
durch Hanna Parhizkar - 01:54 - 30 Okt. 2019 -
EBG #215
Dear Hanna,
here are the pictures of the other pack
best regards
Tobias
durch Tobias Pfeifer - 01:43 - 30 Okt. 2019 -
RE: EasyLyte Expand Transport Damage
Dear Tobias,
Thank you for your email.
- Sorry Tobias for my misunderstanding. You said “After replacing the sample detector the test still shows no less than 255”. I thought you are getting less than 255, so I mentioned if the liquid value is greater than 200 and the difference between air and liquid is 50 or greater the sample detector works fine.
But if you are getting 255 after replace it with a new sample detector, it shows a bad connection between the sample detector and the EL. I would open the rear cover and check all the electrodes connections with the CPU board. ( If you have another CPU from another expand analyzer you can swap the CPUs and see if it works)
- Also you can measure the DC and Ac voltages and make sure the CPU and the power supply are working properly. ( please see the attached service manual for your information)
- Make sure the electrode housing and all the electrodes are good.
- When you unplug the analyzer and plug it back, does the probe arm moving up and down?
- How about the display? Is it broken too?
Looking forward to hearing back from you!
Best Regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: FAMECO \ Tobias PFEIFER <tobias.pfeifer@fameco.eu>
Sent: Monday, October 28, 2019 4:55 PM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: Re: EasyLyte Expand Transport DamageDear Hanna,
1. will find out for you
2. there is something physically damaged with it - it never ever while the test goes below 255, same value as when no sample detector is plugged
3. without any sample detector value at all the machine was not performing a calibration
We are sure something is really broken after the fall, however I am not sure at the moment if I would have to order a full mainboard to replace or if there are smaller units of spare parts that I could try replacing first?
best regards
Tobias
- What is the serial number on this analyzer?:
- Please go to Second Menu, diagnostics, sample detector test.( please send me the print out):
Regarding the sample detector : The air value is typically less than 150 and the liquid value is typically greater than 200. If the difference between these two values is 50 or greater, the test is successful and you can see the “SAMPLE DETECT OK” message on the display.
- Please do the calibration 5 times and send me the print outs. Please do the QC ( three levels ) each level 5 times and send me the print outs.
- I would recommend monitoring the EL for two days and everyday do the calibration ( for example 5 times ) and run the QC ( three levels more than 5 times per day )and monitor the results. If the calibration and QC results are good and within the normal ranges the analyzer is good to use.
-
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
durch Hanna Parhizkar - 01:58 - 29 Okt. 2019 -
RE: EBG Packs
Dear Tobias,
Ok, Sounds good. 😊😊 We don’t want make our customer busy all day. 😊
Please just ask him to open one reagent module from the different lot.
Thank you very much!
Best Regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Tuesday, October 29, 2019 12:53 PM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EBG PacksDear Hanna,
Would you like me to ask the customer to open ALL packs or can I ask him to open the other Lot Numbers one?
It maybe would be a little bit nicer if I don't busy him a whole day in his workshop
Best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
durch Hanna Parhizkar - 01:11 - 29 Okt. 2019 -
EBG Packs
Dear Hanna,
Would you like me to ask the customer to open ALL packs or can I ask him to open the other Lot Numbers one?
It maybe would be a little bit nicer if I don't busy him a whole day in his workshop
Best regards
Tobias
durch Tobias Pfeifer - 12:52 - 29 Okt. 2019 -
RE: EBG Packs
Dear Tobias,
Thank you very much for the pictures.
Could you please open the other reagent modules as well, find the source of the leak, take a picture of it and send it to us?
I process your order, please see the attached file. If you have any questions or concerns regarding the shipment of this order, please contact our Customer Service directly at: CustomerService@medicacorp.com
Best Regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Tuesday, October 29, 2019 11:18 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EBG PacksDear Hanna,
here are pictures from one opened pack.
214 23.10.19 Tobias Pfeifer EasyBloodGas Reagent Module 6101 1909177 23- Oktober-2019 3 Reagent modules arrived leaking at customer, no visible damage on outside package/shipping crate.
215 22.10.19 Tobias Pfeifer EasyBloodGas Reagent Module 6101 19031068 23- Oktober-2019 4 Reagent modules arrived leaking at customer, no visible damage on outside package/shipping crate.
best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
Dear Tobias,
Your warranty order #TSW-192308 has been processed. Attached is a summary of your order. You will receive a formal order acknowledgement from our Customer Service Team shortly.
Best Regards,
Hanna Parhizkar
durch Hanna Parhizkar - 12:26 - 29 Okt. 2019 -
EBG Packs
Dear Hanna,
here are pictures from one opened pack.
214 23.10.19 Tobias Pfeifer EasyBloodGas Reagent Module 6101 1909177 23- Oktober-2019 3 Reagent modules arrived leaking at customer, no visible damage on outside package/shipping crate.
215 22.10.19 Tobias Pfeifer EasyBloodGas Reagent Module 6101 19031068 23- Oktober-2019 4 Reagent modules arrived leaking at customer, no visible damage on outside package/shipping crate.
best regards
Tobias
durch Tobias Pfeifer - 11:17 - 29 Okt. 2019 -
Re: EasyLyte Expand Transport Damage
Dear Hanna,
1. will find out for you
2. there is something physically damaged with it - it never ever while the test goes below 255, same value as when no sample detector is plugged
3. without any sample detector value at all the machine was not performing a calibration
We are sure something is really broken after the fall, however I am not sure at the moment if I would have to order a full mainboard to replace or if there are smaller units of spare parts that I could try replacing first?
best regards
Tobias
- What is the serial number on this analyzer?:
- Please go to Second Menu, diagnostics, sample detector test.( please send me the print out):
Regarding the sample detector : The air value is typically less than 150 and the liquid value is typically greater than 200. If the difference between these two values is 50 or greater, the test is successful and you can see the “SAMPLE DETECT OK” message on the display.
- Please do the calibration 5 times and send me the print outs. Please do the QC ( three levels ) each level 5 times and send me the print outs.
- I would recommend monitoring the EL for two days and everyday do the calibration ( for example 5 times ) and run the QC ( three levels more than 5 times per day )and monitor the results. If the calibration and QC results are good and within the normal ranges the analyzer is good to use.
-
durch Tobias Pfeifer - 04:55 - 28 Okt. 2019 -
RE: EasyLyte Expand Transport Damage
Dear Tobias,
I am so sorry to hear that.
I attached the tech tip about shipment of the EL analyzer.
- What is the serial number on this analyzer?
- Please go to Second Menu, diagnostics, sample detector test.( please send me the print out)
Regarding the sample detector : The air value is typically less than 150 and the liquid value is typically greater than 200. If the difference between these two values is 50 or greater, the test is successful and you can see the “SAMPLE DETECT OK” message on the display.
- Please do the calibration 5 times and send me the print outs. Please do the QC ( three levels ) each level 5 times and send me the print outs.
- I would recommend monitoring the EL for two days and everyday do the calibration ( for example 5 times ) and run the QC ( three levels more than 5 times per day )and monitor the results. If the calibration and QC results are good and within the normal ranges the analyzer is good to use.
- Are you getting any errors on this analyzer? Please send me all the error print outs.
Looking forward to hearing back from you!
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Monday, October 28, 2019 10:41 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyLyte Expand Transport DamageDear Hanna,
one of our customer has transported their EasyLyte Expand in a car without any packaging, it feel in a curve - most prominently the needle was bent, the sample detector is damaged but also after replacing the sample detector the test still shows no less than 255 - we suspect internal damage.
Is there more testing we can do to evaluate what to fix?
Could you suggest which parts to order?
best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
durch Hanna Parhizkar - 03:58 - 28 Okt. 2019 -
RE: -2- Failure reports
Great! Thank you very much!
Best Regards,
Hanna
From: FAMECO \ Tobias PFEIFER <tobias.pfeifer@fameco.eu>
Sent: Monday, October 28, 2019 2:23 PM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: Re: -2- Failure reportsDear Hanna,
I will see to get some photos of an open pack
best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
durch Hanna Parhizkar - 02:39 - 28 Okt. 2019 -
Re: -2- Failure reports
Dear Hanna, I will see to get some photos of an open pack best regards Tobias
durch Tobias Pfeifer - 02:23 - 28 Okt. 2019 -
RE: -2- Failure reports
Dear Tobias,
Thank you for the failure report.
Could you please follow the instruction as per attached, open the reagent module, find the source of the leak, take a picture of it and send it back to us?
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Monday, October 28, 2019 5:49 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: -2- Failure reportsDear Hanna,
please find attached reports for leaking packs.
best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
durch Hanna Parhizkar - 01:35 - 28 Okt. 2019 -
EasyLyte Expand Transport Damage
Dear Hanna,
one of our customer has transported their EasyLyte Expand in a car without any packaging, it feel in a curve - most prominently the needle was bent, the sample detector is damaged but also after replacing the sample detector the test still shows no less than 255 - we suspect internal damage.
Is there more testing we can do to evaluate what to fix?
Could you suggest which parts to order?
best regards
Tobias
durch Tobias Pfeifer - 10:40 - 28 Okt. 2019 -
-2- Failure reports
Dear Hanna,
please find attached reports for leaking packs.
best regards
Tobias
durch Tobias Pfeifer - 05:48 - 28 Okt. 2019 -
Capillaries
Dear Hanna,
What's the best capillary size for our different analyzers?
Best regards
Tobias
durch Tobias Pfeifer - 04:18 - 24 Okt. 2019
