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MEDICA TechnicalSupport
medicatechnicalsupport@fameco.odoo.com
RE: EasyLyte Expand Transport Damage
Dear Tobias,
I am so sorry to hear that.
I attached the tech tip about shipment of the EL analyzer.
- What is the serial number on this analyzer?
- Please go to Second Menu, diagnostics, sample detector test.( please send me the print out)
Regarding the sample detector : The air value is typically less than 150 and the liquid value is typically greater than 200. If the difference between these two values is 50 or greater, the test is successful and you can see the “SAMPLE DETECT OK” message on the display.
- Please do the calibration 5 times and send me the print outs. Please do the QC ( three levels ) each level 5 times and send me the print outs.
- I would recommend monitoring the EL for two days and everyday do the calibration ( for example 5 times ) and run the QC ( three levels more than 5 times per day )and monitor the results. If the calibration and QC results are good and within the normal ranges the analyzer is good to use.
- Are you getting any errors on this analyzer? Please send me all the error print outs.
Looking forward to hearing back from you!
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Monday, October 28, 2019 10:41 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyLyte Expand Transport Damage
Dear Hanna,
one of our customer has transported their EasyLyte Expand in a car without any packaging, it feel in a curve - most prominently the needle was bent, the sample detector is damaged but also after replacing the sample detector the test still shows no less than
255 - we suspect internal damage.
Is there more testing we can do to evaluate what to fix?
Could you suggest which parts to order?
best regards
Tobias
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durch Hanna Parhizkar - 03:58 - 28 Okt. 2019
Referenz
-
EasyLyte Expand Transport Damage
Dear Hanna,
one of our customer has transported their EasyLyte Expand in a car without any packaging, it feel in a curve - most prominently the needle was bent, the sample detector is damaged but also after replacing the sample detector the test still shows no less than 255 - we suspect internal damage.
Is there more testing we can do to evaluate what to fix?
Could you suggest which parts to order?
best regards
Tobias
durch Tobias Pfeifer - 10:40 - 28 Okt. 2019