Archive
MEDICA TechnicalSupport
medicatechnicalsupport@fameco.odoo.com
RE: ES Keyboard
Dear Tobias,
I am sorry to hear that.
- What is the serial number on this analyzer?
- On the back of the analyzer there is a power voltage setting. Please make sure it shows the correct voltage that you use in your country.
- Please send us all the AC and DC voltages. ( Please see the attached file for your information)
Looking forward to hearing back from you!
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Monday, November 4, 2019 4:25 PM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: ES Keyboard
Dear Hanna,
The keyboard that we replaced on a ES just à few weeks ago was today reported completely unresponsive after being in operation with no issue.
Unfortunately this is already a very disgruntled customer, what can we do about it - asking technically but alsp politically...
Best regards
Tobias
--
|
Tobias Pfeifer | Geschäftsführung |
|
T: +49 89 248805810 | F: +49 89 248805819 |
|
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen |
|
Neumarkter Str. 34, 81673 München |
|
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816 |
|
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. |
Sent by FAMECO GmbH using Odoo.
durch Hanna Parhizkar - 02:48 - 5 Nov. 2019
Referenz
-
ES Keyboard
Dear Hanna,
The keyboard that we replaced on a ES just à few weeks ago was today reported completely unresponsive after being in operation with no issue.
Unfortunately this is already a very disgruntled customer, what can we do about it - asking technically but alsp politically...
Best regards
Tobias
durch Tobias Pfeifer - 04:24 - 4 Nov. 2019-
RE: ES Keyboard
Dear Tobias,
I am sorry to hear that.
- What is the serial number on this analyzer?
- On the back of the analyzer there is a power voltage setting. Please make sure it shows the correct voltage that you use in your country.
- Please send us all the AC and DC voltages. ( Please see the attached file for your information)
Looking forward to hearing back from you!
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Monday, November 4, 2019 4:25 PM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: ES KeyboardDear Hanna,
The keyboard that we replaced on a ES just à few weeks ago was today reported completely unresponsive after being in operation with no issue.
Unfortunately this is already a very disgruntled customer, what can we do about it - asking technically but alsp politically...
Best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
durch Hanna Parhizkar - 02:48 - 5 Nov. 2019
-