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MEDICA TechnicalSupport
medicatechnicalsupport@fameco.odoo.com
ES Keyboard
Dear Hanna,
The keyboard that we replaced on a ES just à few weeks ago was today reported completely unresponsive after being in operation with no issue.
Unfortunately this is already a very disgruntled customer, what can we do about it - asking technically but alsp politically...
Best regards
Tobias
durch Tobias Pfeifer - 04:24 - 4 Nov. 2019
Folgenachrichten
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RE: ES Keyboard
Dear Tobias,
I am sorry to hear that.
- What is the serial number on this analyzer?
- On the back of the analyzer there is a power voltage setting. Please make sure it shows the correct voltage that you use in your country.
- Please send us all the AC and DC voltages. ( Please see the attached file for your information)
Looking forward to hearing back from you!
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Monday, November 4, 2019 4:25 PM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: ES KeyboardDear Hanna,
The keyboard that we replaced on a ES just à few weeks ago was today reported completely unresponsive after being in operation with no issue.
Unfortunately this is already a very disgruntled customer, what can we do about it - asking technically but alsp politically...
Best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
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durch Hanna Parhizkar - 02:48 - 5 Nov. 2019
