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MEDICA TechnicalSupport
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EasyLyte -2- claims
Dear Hanna,
here are 2 claims for EasyLyte Electrodes after we finished troubleshooting and exchanging parts.
best regards
Tobias
durch Tobias Pfeifer - 02:38 - 2 Okt. 2019
Folgenachrichten
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RE: EasyLyte -2- claims
Dear Tobias,
Thank you for the failure report.
On the EL EXPAND analyzer, every time that you have shifts in QC or high slope failure ( Calibration value ), please change the reference electrode and send us the reference electrode lot number, calibration results, QC data. We will send you a replacement for the reference electrode and make an RGA for you.
We would recommend to run the daily cleaner in the morning, do calibration and run the QC materials. If they are good and within the normal ranges, run the patient samples.
I processed the replacements for you. If you have any questions or concerns regarding the shipment of this order, please contact our Customer Service directly at : CustomerService@medicacorp.com
We would like to get the reference electrode back to Medica for further investigations. I made the RGA 192085 for you. Please use our FedEx account number 471164747 and forward it to the address below:
Medica Corporation
Attn: Hanna Parhizkar ( RGA 192085 )
3 Oak Park Drive
Bedford, MA 01730
Tel: 781-275-4892
Please make sure this RGA number is visible on the external shipping crate. Please send us the tracking number when it is ready.
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Wednesday, October 2, 2019 2:38 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyLyte -2- claimsDear Hanna,
here are 2 claims for EasyLyte Electrodes after we finished troubleshooting and exchanging parts.
best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
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Dear Tobias,
Your warranty order #TSW-192085 has been processed. Attached is a summary of your order. You will receive a formal order acknowledgement from our Customer Service Team shortly.
Best Regards,
Hanna Parhizkar
durch Hanna Parhizkar - 02:16 - 2 Okt. 2019
