Archive
MEDICA TechnicalSupport
medicatechnicalsupport@fameco.odoo.com
-
EasyStat
Dear Hanna,
I had sent the printouts in a separate mail 5h ago, did you get it?
The SN is 1117031005
Best regards
Tobias
durch Tobias Pfeifer - 06:26 - 1 Okt. 2019 -
RE: EasyStat BD
Dear Tobias,
Thank you for your email.
- Could you please let us know, what is the serial number on this ES analyzer?
- Please send us all the print outs that you have (such as calibration print out and ets. )
Looking forward to hearing back from you!
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Tuesday, October 1, 2019 11:47 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyStat BDDear Hanna,
Dear MEDICA,
we have an EasyStat thats acting up - it was fine for 1 month, then calibration failed overnight with BD failure.
We had 80/24 BD Test fail
performed cleaning with warm water
produced 97/24 BD Test pass
performed calibration failed 82/24 BD fail
BD Test showed 80/24
FLOW Tests Calibr A B C & Sample Test all ok
where is the culprit?
looking for some guidance on troubleshooting since the clinic is filled with patients tonight
best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
durch Hanna Parhizkar - 04:36 - 1 Okt. 2019 -
EasyStat BD
Attached are the printouts from our troubleshooting
durch Tobias Pfeifer - 12:03 - 1 Okt. 2019 -
EasyStat BD
Dear Hanna,
Dear MEDICA,
we have an EasyStat thats acting up - it was fine for 1 month, then calibration failed overnight with BD failure.
We had 80/24 BD Test fail
performed cleaning with warm water
produced 97/24 BD Test pass
performed calibration failed 82/24 BD fail
BD Test showed 80/24
FLOW Tests Calibr A B C & Sample Test all ok
where is the culprit?
looking for some guidance on troubleshooting since the clinic is filled with patients tonight
best regards
Tobias
durch Tobias Pfeifer - 11:46 - 1 Okt. 2019 -
RE: Claims
Dear Tobias,
My pleasure!
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Monday, September 30, 2019 1:50 PM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: ClaimsDear Hanna,
thank you so much for the TSWs! :)
have a great day
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
durch Hanna Parhizkar - 02:03 - 30 Sept. 2019 -
Claims
Dear Hanna,
thank you so much for the TSWs! :)
have a great day
Tobias
durch Tobias Pfeifer - 01:49 - 30 Sept. 2019 -
RE: CLAIM REF # 203 pO2 Electrode 6203 19031021 SN# 0515031016 16-
Mai-2019 2- Juli-2019 1 High Values
Dear Tobias,
Attached is your warranty order. If you have any questions or concerns regarding the shipment of this warranty order, please contact our Customer Service directly at: CustomerService@medicacorp.com
Thank you!
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Saturday, September 28, 2019 6:19 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: CLAIM REF # 203 pO2 Electrode 6203 19031021 SN# 0515031016 16- Mai-2019 2- Juli-2019 1 High ValuesDear Hanna,
I have checked our records, have not found a TSW for our claim #203
attached is the updated failure report
best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
Dear Tobias,
Your warranty order #TSW-192071 has been processed. Attached is a summary of your order. You will receive a formal order acknowledgement from our Customer Service Team shortly.
Best Regards,
Hanna Parhizkar
durch Hanna Parhizkar - 01:47 - 30 Sept. 2019 -
RE: EasyStat Failure Report FAMECO claim # 210
Dear Tobias,
Thank you for the failure report.
Attached is your replacement. If you have any questions or concerns regarding the shipment of this warranty order, please contact our Customer Service directly at : CustomerService@medicacorp.com
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Saturday, September 28, 2019 6:11 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyStat Failure Report FAMECO claim # 210Dear Hanna,
please find attached a new pO2 failure report
best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
Dear Tobias,
Your warranty order #TSW-192067 has been processed. Attached is a summary of your order. You will receive a formal order acknowledgement from our Customer Service Team shortly.
Best Regards,
Hanna Parhizkar
durch Hanna Parhizkar - 11:58 - 30 Sept. 2019 -
CLAIM REF # 203 pO2 Electrode 6203 19031021 SN# 0515031016 16- Mai-2019 2- Juli-2019 1 High Values
Dear Hanna,
I have checked our records, have not found a TSW for our claim #203
attached is the updated failure report
best regards
Tobias
durch Tobias Pfeifer - 06:18 - 28 Sept. 2019 -
EasyStat Failure Report FAMECO claim # 210
Dear Hanna,
please find attached a new pO2 failure report
best regards
Tobias
durch Tobias Pfeifer - 06:10 - 28 Sept. 2019 -
RE: MEDICA TechnicalSupport
Dear Tobias,
Thank you very much for letting us know.
We will take care of it. I spoke with the appropriate person, she will correct it in our system.
Our Customer service changed your company’s name in their system.
We in Tech support will change it as well.
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Wednesday, September 18, 2019 5:15 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: Re: MEDICA TechnicalSupportDear Hanna,
thank you for the info and the warranty claims!
I just noticed that in your system it says
FAMECO DIAGNOSTICS GMBH
NEUMARKTERSTR 34A
MUNCHEN, 81673
Germany
Could you drop DIAGNOSTICS and change it to:
FAMECO GMBH
NEUMARKTERSTR 34A
MUNCHEN, 81673
Germany
thank you!
best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
Disclaimer
The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.
durch Hanna Parhizkar - 04:32 - 18 Sept. 2019 -
Re: MEDICA TechnicalSupport
Dear Hanna,
thank you for the info and the warranty claims!
I just noticed that in your system it says
FAMECO DIAGNOSTICS GMBH
NEUMARKTERSTR 34A
MUNCHEN, 81673
Germany
Could you drop DIAGNOSTICS and change it to:
FAMECO GMBH
NEUMARKTERSTR 34A
MUNCHEN, 81673
Germany
thank you!
best regards
Tobias
durch Tobias Pfeifer - 05:15 - 18 Sept. 2019 -
RE: EasyStat Display Unit
Dear Tobias,
Thank you very much for the serial number.
Unfortunately the analyzer is not under warranty.
Ok, Great! I copied Hande in my email.
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: FAMECO \ Tobias PFEIFER <tobias.pfeifer@fameco.eu>
Sent: Tuesday, September 17, 2019 1:23 PM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: RE: EasyStat Display UnitDear Hanna,
The SN is 0516031004
Thank you I will contact Hande about it
Best regards
Tobias
--
Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Am 17. September 2019 18:49:13 schrieb Hanna Parhizkar <HParhizkar@Medicacorp.com>:
Dear Tobias,
Thank you for your email.
- Could you please let us know, what is the serial number on this ES analyzer?
- Unfortunately you need to change the whole display. The part number is 7540 ES DISPLAY ASSY.
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Tuesday, September 17, 2019 5:28 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyStat Display UnitHello,
we have a EasyStat with malfunctioning buttons/keyboard - do we have to exchange the whole display assembly?
Do you have the order reference and delivery time, is such an item on stock with you guys?
best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
Disclaimer
The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.--
Hanna ParhizkarSent by FAMECO GmbH using Odoo.
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
Disclaimer
The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.
durch Hanna Parhizkar - 01:34 - 17 Sept. 2019 -
RE: EasyStat Display Unit
Dear Hanna,
The SN is 0516031004
Thank you I will contact Hande about it
Best regardsTobias--
Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Am 17. September 2019 18:49:13 schrieb Hanna Parhizkar <HParhizkar@Medicacorp.com>:
Dear Tobias,
Thank you for your email.
- Could you please let us know, what is the serial number on this ES analyzer?
- Unfortunately you need to change the whole display. The part number is 7540 ES DISPLAY ASSY.
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Tuesday, September 17, 2019 5:28 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyStat Display UnitHello,
we have a EasyStat with malfunctioning buttons/keyboard - do we have to exchange the whole display assembly?
Do you have the order reference and delivery time, is such an item on stock with you guys?
best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
Disclaimer
The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.--
Hanna ParhizkarSent by FAMECO GmbH using Odoo.
durch Tobias Pfeifer - 01:22 - 17 Sept. 2019 -
RE: EasyStat Display Unit
Dear Tobias,
Thank you for your email.
- Could you please let us know, what is the serial number on this ES analyzer?
- Unfortunately you need to change the whole display. The part number is 7540 ES DISPLAY ASSY.
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Tuesday, September 17, 2019 5:28 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyStat Display UnitHello,
we have a EasyStat with malfunctioning buttons/keyboard - do we have to exchange the whole display assembly?
Do you have the order reference and delivery time, is such an item on stock with you guys?
best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
Disclaimer
The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.
durch Hanna Parhizkar - 12:47 - 17 Sept. 2019 -
RE: PCO2 Electrode leak
Dear Gaby,
Thank you for the failure report.
Attached is the warranty order for the failures you submitted.
Please review the order and make arrangements for its shipment with the Medica Customer Service Group.
If you have any questions or concerns regarding the shipment of the warranty order,
please contact customer service directly at customerservice@medicacorp.com.
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Gabriele Angermeier <gabriele.angermeier@fameco.eu>
Sent: Tuesday, September 17, 2019 6:26 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: PCO2 Electrode leakDear MEDICA,
we have a problem with this Electrode 6202 that we found leaking in our storage.
Please find attached the warranty form.
Best regards,
Gaby Angermeier--
Gabriele Angermeier
T: +49 89 248805810 | F: +49 89 248805819
E: gabriele.angermeier@fameco.eu | W: https://fameco.eu/
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
Disclaimer
The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.Dear Gabriele,
Your warranty order #TSW-192010 has been processed. Attached is a summary of your order. You will receive a formal order acknowledgement from our Customer Service Team shortly.
Best Regards,
Hanna Parhizkar
durch Hanna Parhizkar - 11:51 - 17 Sept. 2019 -
RE: Claim #208
Dear Gaby,
Thank you very much for the print out.
Attached is your warranty order. If you have any questions or concerns regarding the shipment of this warranty order, please contact our Customer Service directly at: CustomerService@medicacorp.com
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Gabriele Angermeier <gabriele.angermeier@fameco.eu>
Sent: Tuesday, September 17, 2019 6:42 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: Claim #208Dear Hanna,
please see attached scan. Is that good for you?
Best regards,
Gaby Angermeier--
Gabriele Angermeier
T: +49 89 248805810 | F: +49 89 248805819
E: gabriele.angermeier@fameco.eu | W: https://fameco.eu/
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
Disclaimer
The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.Dear Gabriele,
Your warranty order #TSW-192009 has been processed. Attached is a summary of your order. You will receive a formal order acknowledgement from our Customer Service Team shortly.
Best Regards,
Hanna Parhizkar
durch Hanna Parhizkar - 11:30 - 17 Sept. 2019 -
Re: Claim No. 208
Dear Gabriele,
Thank you very much for your email and the failure report.
1-Could you please send us the calibration print out? Which slope were you getting?
Best Regards,
Hanna
________________________________
From: Gabriele Angermeier <gabriele.angermeier@fameco.eu>
Sent: Tuesday, September 17, 2019 6:11:46 AM
To: MEDICA TechnicalSupport
Subject: Claim No. 208
Dear MEDICA,
we have a problem with this very new reference Electrode 6204.
Please find attached the warranty form.
Best regards,
Gaby Angermeier
--
[https://fameco.eu/assets/images/logo-fameco.png] <https://fameco.eu/>
Gabriele Angermeier
T: +49 89 248805810 <tel:+498928805810> | F: +49 89 248805819
E: gabriele.angermeier@fameco.eu<mailto:gabriele.angermeier@fameco.eu> | W: https://fameco.eu/
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
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durch Hanna Parhizkar - 06:27 - 17 Sept. 2019
