MEDICA TechnicalSupport

The probe wiper is “new” changed on 10 NOV

The problem was persistent with two ES instruments, I guess the customer wants to try and exchange the electrodes next 



Dear Tobias,

 

Thank you for your email. I apologize for the delay in responding. Medica was closed for Thanksgiving holiday on Thursday and Friday.

 

1. When was the last time that you changed the probe wiper? Could you please change the probe wiper?

2. After changing the probe wiper if you still get the error, please change the sampler assembly .

 

Please let us know how it goes.

 

Hanna Parhizkar | Technical Support  | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

 

+1 781 275 4892 Main

+1 781 541 7403 Direct                    

+1 781 275 2731 Fax

 

 

 

 

 

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Wednesday, November 27, 2019 11:49 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: ES ph noise 1214031005

 

Dear Hanna,

basically the problem persists, the head of the lab told me she is performing bloodgas analysis and sample handling for the last 29 years without issure.
They are using 100 ul with 100 I.U./mL Heparin capillaries.
The patient's blood is drawn directly next to the instrument

Mainly they the problem is that the first try is a failure and consistently the second try is good

attached are some printouts

best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810  | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

 

Sent by FAMECO GmbH using Odoo.

--
Hanna Parhizkar

Sent by FAMECO GmbH using Odoo.

<Changing the sampler.pdf>