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MEDICA Sales
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Fwd: RE: [EXTERNAL] failure report / (MEDICA-2124) #276
| @Dorina |
HRB 248816 |
| --- Weitergeleitete Nachricht --- | |
| Von: | Hanna Parhizkar |
| Datum: | 30. August 2021 19:26:33 |
| Betreff: | RE: [EXTERNAL] failure report / (MEDICA-2124) #276 |
| An: | 'FAMECO GmbH PO00181' |
| CC: | FAMECO \ Tobias PFEIFER, Hande Rollins |
Dear Dorina,
I replied to you on 8/18/2021. Please see the attached email.
Thank you!
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: einkauf@fameco.odoo.com <einkauf@fameco.odoo.com>
Sent: Monday, August 30, 2021 4:03 AM
To: Hanna Parhizkar <HParhizkar@Medicacorp.com>
Subject: [EXTERNAL] failure report / (MEDICA-2124) #276
THIS MESSAGE ORIGINATED OUTSIDE OF MEDICA. PLEASE BE WARY OF ALL CONTENT/LINKS/ATTACHMENTS.
Dear Hanna,
I haven´t heard back from you regarding our failure report #276. I`ll send you the report again in hopes of a positive response:
here is a new failure report
# 276
· MEDICA-2124| 1.0: Solutions Pack, Na/K/Cl/Ca/Li, 800 ml EL EXPAND
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EasyLyte |
49750CXPA |
FAMECO CLAIM REF # |
276 |
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DISTRIBUTOR NAME: |
FAMECO GmbH |
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FAMECO CLAIM REF # |
276 |
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CONTACT PERSON: |
Dorina Dobos |
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EasyLyte |
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DATE: |
18- August-2021 |
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49750CXPA |
Solution pack EL Expand |
2124 |
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Product Description |
Catalog Number |
Lot Number |
Serial Number |
Analyzer S/N |
Install Date |
Failure Date |
Qty |
Failure Description |
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Solution pack EL Expand |
2124 |
21034/1 |
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49750CXPA |
30- Juli-2021 |
17- August-2021 |
1 |
error 6 |
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Our customer has the same problem again: error 6. I attached the printouts.
Thank you and best regards,
--
Dorina DOBOS
Disponentin
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TEL +49 89 248 805 810 |
Neumarkter Str. 34 |
Gesendet durch FAMECO GmbH mit Odoo.
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| RE: [EXTERNAL] failure report / (MEDICA-2124) #276 | |
| Von | Hanna Parhizkar HParhizkar@Medicacorp.com |
| Datum | 18. Aug., 16:53 |
| An | 'FAMECO GmbH PO00181' catchall@fameco.odoo.com |
| CC | 'Tobias Pfeifer' tobias.pfeifer@fameco.eu, 'kundendienst@fameco.odoo.com' kundendienst@fameco.odoo.com, Hande Rollins HRollins@medicacorp.com |
Dear Dorina,
I processed your order (please see the attached file). If you have any questions or concerns regarding the shipment of this order, please contact our Customer Service directly at: customerservice@medicacorp.com
Dorina, if the customer is keep getting RFID error (error 5 or 6), I recommend to change the RFID reader on the EL. The part number is 003422-001 (RFID REPLACEMENT KIT, C Series).
Please contact our Customer Service for price and ordering the part at:Customerservice@medicacorp.com
Thank you!
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: einkauf@fameco.odoo.com <einkauf@fameco.odoo.com>
Sent: Wednesday, August 18, 2021 4:32 AM
To: Hanna Parhizkar <HParhizkar@Medicacorp.com>
Subject: [EXTERNAL] failure report / (MEDICA-2124) #276
THIS MESSAGE ORIGINATED OUTSIDE OF MEDICA. PLEASE BE WARY OF ALL CONTENT/LINKS/ATTACHMENTS.
Dear Hanna,
here is a new failure report
# 276
· MEDICA-2124| 1.0: Solutions Pack, Na/K/Cl/Ca/Li, 800 ml EL EXPAND
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EasyLyte |
49750CXPA |
FAMECO CLAIM REF # |
276 |
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DISTRIBUTOR NAME: |
FAMECO GmbH |
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FAMECO CLAIM REF # |
276 |
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CONTACT PERSON: |
Dorina Dobos |
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EasyLyte |
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DATE: |
18- August-2021 |
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49750CXPA |
Solution pack EL Expand |
2124 |
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Product Description |
Catalog Number |
Lot Number |
Serial Number |
Analyzer S/N |
Install Date |
Failure Date |
Qty |
Failure Description |
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Solution pack EL Expand |
2124 |
21034/1 |
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49750CXPA |
30- Juli-2021 |
17- August-2021 |
1 |
error 6 |
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Our customer has the same problem again: error 6. I attached the printouts.
Best regards,
--
Dorina DOBOS
Disponentin
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TEL +49 89 248 805 810 |
Neumarkter Str. 34 |
Gesendet durch FAMECO GmbH mit Odoo.
| [EXTERNAL] Your Warranty Order #TSW-215399 Summary | |
| Von | Hanna Parhizkar HParhizkar@Medicacorp.com |
| Datum | 18. Aug., 16:50 |
| An | kundendienst@fameco.eu |
| CC | CustomerService CustomerService@Medicacorp.com |
Your warranty order #TSW-215399 has been processed. Attached is a summary of your order. You will receive a formal order acknowledgement from our Customer Service Team shortly.
Please feel free to reach out with any questions.
Hanna Parhizkar
Technical Support Representative
durch Tobias Pfeifer - 02:07 - 30 Aug. 2021