MEDICA TechnicalSupport

RE: ES & EBG packs policy

Dear Tobias,

The shelf life for the ES and EBG reagent modules are one year from the date of manufacture. Please make sure to use them before this time.

Es and EBG reagent modules have dallas chip. When you install these reagent modules, the dallas chip reads the date and analyzer serial number ect.

When you install the EBG reagent module you can use it for 45 days. You can use ES reagent module for 35 days when you install it.

Regarding your questions:

No, you can only use it until the expiration date. When it is expired you can’t use it any more. If you install one reagent module on it’s last day you can’t use it the day after or for 35 or 45 days because it will give you “expired reagent module” message.
Unfortunately we don’t have this option on our reagent modules and you can swap them between analyzers.

But you can see from the print out that this reagent module was installed on which EBG analyzer for the first time:

Please press 5 for second menu
Press 4 for stored information
Press 5 for reagent module
Press 1 for status. Here you can see the analyzer’s serial number that the reagent module was installed for the first time.

Hope it helps.

Please contact us if you have any questions.

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Wednesday, October 16, 2019 7:52 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: ES & EBG packs policy

Dear Hanna,

two questions regarding the packs:

1. will the pack if installed on the last day of it's expiry (IN date) work through the whole 45 days, or will it be cut of to the date thats on the box?
2. where can I find guidance on how the packs are protected against swapping from one EBG to another EBG for example?

best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

by Hanna Parhizkar - 03:00 - 16 Oct 2019

EBG BD

Dear Hanna,
What's the difference between 6801 and 6802 BD Kit Top and bottom, do I need both for 1 repair?
Best regards
Tobias

by Tobias Pfeifer - 02:24 - 15 Oct 2019

8 attachments 8 attachments

RE: EBG BD

Dear Tobias,

Thank you for your email.

The top bubble detector and the bottom bubble detector are different. ( Please see the attached pictures for your information)

Depending on the error that you get you might need one of them or both of them. I would recommend to have both of them with you when you go for repair.

Please see the attached tech tip for your information.

Please contact us if you have any questions.

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Tuesday, October 15, 2019 3:25 PM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EBG BD

Dear Hanna,
What's the difference between 6801 and 6802 BD Kit Top and bottom, do I need both for 1 repair?
Best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

Sent from my iPhone

by Hanna Parhizkar - 03:51 - 15 Oct 2019

Cost per Test

Dear Hanna,
any news on the QC usage?
Who could I contact for some general guidance on the supplied XLS calculating worksheets?
best regards
Tobias

by Tobias Pfeifer - 01:29 - 8 Oct 2019

RE: Cost per Test

Dear Tobias,

I forwarded your email to the appropriate person. He is working on these questions. As soon as he sends me the answers, I will forward them to you.

Thank you for your patience.

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Tuesday, October 8, 2019 2:30 PM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: Cost per Test

Dear Hanna,
any news on the QC usage?
Who could I contact for some general guidance on the supplied XLS calculating worksheets?
best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

by Hanna Parhizkar - 09:41 - 9 Oct 2019

EasyLyte QC usage

Hey,
we have a new potential customer for a EL Expand;
they are doing 600 samples a week;
they want to do QC everyday - is there a tool to calculate amounts and costs for the QCs?

Sodium/Potassium/Chloride/Lithium Analyzer

800 mL Reagent Pack Life Cost Per Test

Samples Total(mL) Pack Total Samples Reagent Total Cost/ Total Cost/
per 5day Std A Life Samples per 5day Cost per Sample * Test **
Week Usage/Week (weeks) per Pack Week Sample

135 98,8 8,1 1093 135 ,16 ,39 $0,10
100 80,6 9,9 993 100 ,17 ,49 $0,12
50 54,6 14,7 733 50 ,24 ,86 $0,22
40 49,4 16,2 648 40 ,27 1,05 $0,26
35 46,8 17,1 598 35 ,29 1,18 $0,30
30 44,2 18,1 543 30 ,32 1,36 $0,34
25 41,6 19,2 481 25 ,36 1,61 $0,40
20 39,0 20,5 410 20 ,42 1,98 $0,50
15 36,4 22,0 330 15 ,52 2,61 $0,65

Enter Samples per 5day Week* Enter Samples per 5day Week
150 106,6 7,5 1126 150 ,15 ,39 ,10
*Use for samples greater than 135 * Includes all reagents, maintenance, and supply
items for 1 year
** 1 Sample = 3 Tests, Na,K and Li

Assumptions Yearly Supply Requirements
Samples per 5day Week, less than 135
Reagent Pack Volume (mL) 800 Quantity** Description Price Total
EasyLyte Price 3970,$00 2,0 Maintenance Kits 75,$00 150,$00
Reimbursement/Sample 12,$81 0,7 Na Electrode 213,00 149,10
Reagent Pack Cost 173,$00 1,3 K Electrode 190,00 247,00
1,3 Li Electrode 250,00 325,00
Standard A Usage (mL) 1,3 Cl Electrode 190,00 247,00
Sample Analysis ,52 4,0 Disp. Ref. Electrode 95,00 380,00
1st Calibration/day 1,58 2,0 Daily Cleaning Solution 40,00 80,00
2nd, 3rd, 4th Cals ,50 2,0 Packages Printer Paper 23,00 46,00
Sip ,04 1624,$10
Cleaner ,32 ** Electrode usage based on typical useful electrode life
Yearly Supply Requirements
Samples per 5day Week, less than 135
Base Standard A Usage Quantity*** Description Price Total
7 Calibrations/week 13,56 2,0 Maintenance Kits 75,$00 150,$00
5 Cleanings/week 1,60 0,8 Na Electrode 213,00 170,40
336 Sips per week 13,44 1,5 K Electrode 190,00 285,00
Total 28,60 1,5 Li Electrode 250,00 375,00
1,5 Cl Electrode 190,00 285,00
4,0 Disp. Ref. Electrode 95,00 380,00
3,0 Daily Cleaning Solution 40,00 120,00
3,0 Packages Printer Paper 23,00 69,00
1834,$40
***Calculations derived from manual entry of sample volume

best regards
Tobias

by Tobias Pfeifer - 08:35 - 7 Oct 2019

RE: EasyLyte QC usage

Dear Tobias,

I will forward your email to the appropriate person. As soon as I get the answer I will forward it to you.

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Monday, October 7, 2019 9:36 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyLyte QC usage

Hey,
we have a new potential customer for a EL Expand;
they are doing 600 samples a week;
they want to do QC everyday - is there a tool to calculate amounts and costs for the QCs?

Sodium/Potassium/Chloride/Lithium Analyzer

800 mL Reagent Pack Life Cost Per Test

Samples Total(mL) Pack Total Samples Reagent Total Cost/ Total Cost/
per 5day Std A Life Samples per 5day Cost per Sample * Test **
Week Usage/Week (weeks) per Pack Week Sample

135 98,8 8,1 1093 135 ,16 ,39 $0,10
100 80,6 9,9 993 100 ,17 ,49 $0,12
50 54,6 14,7 733 50 ,24 ,86 $0,22
40 49,4 16,2 648 40 ,27 1,05 $0,26
35 46,8 17,1 598 35 ,29 1,18 $0,30
30 44,2 18,1 543 30 ,32 1,36 $0,34
25 41,6 19,2 481 25 ,36 1,61 $0,40
20 39,0 20,5 410 20 ,42 1,98 $0,50
15 36,4 22,0 330 15 ,52 2,61 $0,65

Enter Samples per 5day Week* Enter Samples per 5day Week
150 106,6 7,5 1126 150 ,15 ,39 ,10
*Use for samples greater than 135 * Includes all reagents, maintenance, and supply
items for 1 year
** 1 Sample = 3 Tests, Na,K and Li

Assumptions Yearly Supply Requirements
Samples per 5day Week, less than 135
Reagent Pack Volume (mL) 800 Quantity** Description Price Total
EasyLyte Price 3970,$00 2,0 Maintenance Kits 75,$00 150,$00
Reimbursement/Sample 12,$81 0,7 Na Electrode 213,00 149,10
Reagent Pack Cost 173,$00 1,3 K Electrode 190,00 247,00
1,3 Li Electrode 250,00 325,00
Standard A Usage (mL) 1,3 Cl Electrode 190,00 247,00
Sample Analysis ,52 4,0 Disp. Ref. Electrode 95,00 380,00
1st Calibration/day 1,58 2,0 Daily Cleaning Solution 40,00 80,00
2nd, 3rd, 4th Cals ,50 2,0 Packages Printer Paper 23,00 46,00
Sip ,04 1624,$10
Cleaner ,32 ** Electrode usage based on typical useful electrode life
Yearly Supply Requirements
Samples per 5day Week, less than 135
Base Standard A Usage Quantity*** Description Price Total
7 Calibrations/week 13,56 2,0 Maintenance Kits 75,$00 150,$00
5 Cleanings/week 1,60 0,8 Na Electrode 213,00 170,40
336 Sips per week 13,44 1,5 K Electrode 190,00 285,00
Total 28,60 1,5 Li Electrode 250,00 375,00
1,5 Cl Electrode 190,00 285,00
4,0 Disp. Ref. Electrode 95,00 380,00
3,0 Daily Cleaning Solution 40,00 120,00
3,0 Packages Printer Paper 23,00 69,00
1834,$40
***Calculations derived from manual entry of sample volume

best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

by Hanna Parhizkar - 01:27 - 7 Oct 2019

EasyStat BD & Calibration

Dear Hanna,
please see this most recent printouts - how come BD Test is good - Calibration than bad, then good - it's working as of this moment but nobody trusts the instrument anymore until we can find some explanation and final solution.
best regards
Tobias

by Tobias Pfeifer - 04:56 - 2 Oct 2019

EasyLyte -2- claims

Dear Hanna,
here are 2 claims for EasyLyte Electrodes after we finished troubleshooting and exchanging parts.
best regards
Tobias

by Tobias Pfeifer - 01:38 - 2 Oct 2019

4 attachments 4 attachments

RE: EasyLyte -2- claims

Dear Tobias,

Thank you for the failure report.

On the EL EXPAND analyzer, every time that you have shifts in QC or high slope failure ( Calibration value ), please change the reference electrode and send us the reference electrode lot number, calibration results, QC data. We will send you a replacement for the reference electrode and make an RGA for you.

We would recommend to run the daily cleaner in the morning, do calibration and run the QC materials. If they are good and within the normal ranges, run the patient samples.

I processed the replacements for you. If you have any questions or concerns regarding the shipment of this order, please contact our Customer Service directly at : CustomerService@medicacorp.com

We would like to get the reference electrode back to Medica for further investigations. I made the RGA 192085 for you. Please use our FedEx account number 471164747 and forward it to the address below:

Medica Corporation

Attn: Hanna Parhizkar ( RGA 192085 )

3 Oak Park Drive

Bedford, MA 01730

Tel: 781-275-4892

Please make sure this RGA number is visible on the external shipping crate. Please send us the tracking number when it is ready.

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Wednesday, October 2, 2019 2:38 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyLyte -2- claims

Dear Hanna,
here are 2 claims for EasyLyte Electrodes after we finished troubleshooting and exchanging parts.
best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

Dear Tobias,

Your warranty order #TSW-192085 has been processed. Attached is a summary of your order. You will receive a formal order acknowledgement from our Customer Service Team shortly.

Best Regards,

Hanna Parhizkar

by Hanna Parhizkar - 01:16 - 2 Oct 2019

EasysStat SN 1117031005

Dear Hanna,
here are the printouts - after cleaning the BD and the valve module also with bleach
best regards
Tobias

by Tobias Pfeifer - 01:13 - 2 Oct 2019

EasyStat

Dear Hanna,

I had sent the printouts in a separate mail 5h ago, did you get it?

The SN is 1117031005

Best regards
Tobias

by Tobias Pfeifer - 05:26 - 1 Oct 2019

EasyStat BD

Attached are the printouts from our troubleshooting

by Tobias Pfeifer - 11:03 - 1 Oct 2019

EasyStat BD

Dear Hanna,
Dear MEDICA,

we have an EasyStat thats acting up - it was fine for 1 month, then calibration failed overnight with BD failure.

We had 80/24 BD Test fail

performed cleaning with warm water

produced 97/24 BD Test pass

performed calibration failed 82/24 BD fail

BD Test showed 80/24

FLOW Tests Calibr A B C & Sample Test all ok

where is the culprit?

looking for some guidance on troubleshooting since the clinic is filled with patients tonight

best regards
Tobias

by Tobias Pfeifer - 10:46 - 1 Oct 2019

RE: EasyStat BD

Dear Tobias,

Thank you for your email.

Could you please let us know, what is the serial number on this ES analyzer?
Please send us all the print outs that you have (such as calibration print out and ets. )

Looking forward to hearing back from you!

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Tuesday, October 1, 2019 11:47 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyStat BD

Dear Hanna,
Dear MEDICA,

we have an EasyStat thats acting up - it was fine for 1 month, then calibration failed overnight with BD failure.

We had 80/24 BD Test fail

performed cleaning with warm water

produced 97/24 BD Test pass

performed calibration failed 82/24 BD fail

BD Test showed 80/24

FLOW Tests Calibr A B C & Sample Test all ok

where is the culprit?

looking for some guidance on troubleshooting since the clinic is filled with patients tonight

best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

by Hanna Parhizkar - 03:36 - 1 Oct 2019

Claims

Dear Hanna,

thank you so much for the TSWs! :)
have a great day
Tobias

by Tobias Pfeifer - 12:49 - 30 Sep 2019

RE: Claims

Dear Tobias,

My pleasure!

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Monday, September 30, 2019 1:50 PM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: Claims

Dear Hanna,

thank you so much for the TSWs! :)
have a great day
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

by Hanna Parhizkar - 01:03 - 30 Sep 2019

CLAIM REF # 203 pO2 Electrode 6203 19031021 SN# 0515031016 16- Mai-2019 2- Juli-2019 1 High Values

Dear Hanna,
I have checked our records, have not found a TSW for our claim #203
attached is the updated failure report
best regards
Tobias

by Tobias Pfeifer - 05:18 - 28 Sep 2019

4 attachments 4 attachments

RE: CLAIM REF # 203 pO2 Electrode 6203 19031021 SN# 0515031016 16- Mai-2019 2- Juli-2019 1 High Values

Dear Tobias,

Attached is your warranty order. If you have any questions or concerns regarding the shipment of this warranty order, please contact our Customer Service directly at: CustomerService@medicacorp.com

Thank you!

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Saturday, September 28, 2019 6:19 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: CLAIM REF # 203 pO2 Electrode 6203 19031021 SN# 0515031016 16- Mai-2019 2- Juli-2019 1 High Values

Dear Hanna,
I have checked our records, have not found a TSW for our claim #203
attached is the updated failure report
best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

Dear Tobias,

Your warranty order #TSW-192071 has been processed. Attached is a summary of your order. You will receive a formal order acknowledgement from our Customer Service Team shortly.

Best Regards,

Hanna Parhizkar

by Hanna Parhizkar - 12:47 - 30 Sep 2019

EasyStat Failure Report FAMECO claim # 210

Dear Hanna,
please find attached a new pO2 failure report
best regards
Tobias

by Tobias Pfeifer - 05:10 - 28 Sep 2019

4 attachments 4 attachments

RE: EasyStat Failure Report FAMECO claim # 210

Dear Tobias,

Thank you for the failure report.

Attached is your replacement. If you have any questions or concerns regarding the shipment of this warranty order, please contact our Customer Service directly at : CustomerService@medicacorp.com

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Saturday, September 28, 2019 6:11 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyStat Failure Report FAMECO claim # 210

Dear Hanna,
please find attached a new pO2 failure report
best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

Dear Tobias,

Your warranty order #TSW-192067 has been processed. Attached is a summary of your order. You will receive a formal order acknowledgement from our Customer Service Team shortly.

Best Regards,

Hanna Parhizkar

by Hanna Parhizkar - 10:58 - 30 Sep 2019

Re: MEDICA TechnicalSupport

Dear Hanna,
thank you for the info and the warranty claims!

I just noticed that in your system it says
FAMECO DIAGNOSTICS GMBH
NEUMARKTERSTR 34A
MUNCHEN, 81673
Germany

Could you drop DIAGNOSTICS and change it to:

FAMECO GMBH
NEUMARKTERSTR 34A
MUNCHEN, 81673
Germany

thank you!

best regards
Tobias

by Tobias Pfeifer - 04:15 - 18 Sep 2019

RE: MEDICA TechnicalSupport

Dear Tobias,

Thank you very much for letting us know.

We will take care of it. I spoke with the appropriate person, she will correct it in our system.

Our Customer service changed your company’s name in their system.

We in Tech support will change it as well.

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Wednesday, September 18, 2019 5:15 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: Re: MEDICA TechnicalSupport

Dear Hanna,
thank you for the info and the warranty claims!

I just noticed that in your system it says
FAMECO DIAGNOSTICS GMBH
NEUMARKTERSTR 34A
MUNCHEN, 81673
Germany

Could you drop DIAGNOSTICS and change it to:

FAMECO GMBH
NEUMARKTERSTR 34A
MUNCHEN, 81673
Germany

thank you!

best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

Disclaimer

The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.

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by Hanna Parhizkar - 03:32 - 18 Sep 2019

Claim #208

Dear Hanna,
please see attached scan. Is that good for you?
Best regards,
Gaby Angermeier

by Gabriele Angermeier - 05:41 - 17 Sep 2019

RE: Claim #208

Dear Gaby,

Thank you very much for the print out.

Attached is your warranty order. If you have any questions or concerns regarding the shipment of this warranty order, please contact our Customer Service directly at: CustomerService@medicacorp.com

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Gabriele Angermeier <gabriele.angermeier@fameco.eu>
Sent: Tuesday, September 17, 2019 6:42 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: Claim #208

Dear Hanna,
please see attached scan. Is that good for you?
Best regards,
Gaby Angermeier

--

Gabriele Angermeier

T: +49 89 248805810 | F: +49 89 248805819

E: gabriele.angermeier@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

Disclaimer
The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.

This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.

Dear Gabriele,

Your warranty order #TSW-192009 has been processed. Attached is a summary of your order. You will receive a formal order acknowledgement from our Customer Service Team shortly.

Best Regards,

Hanna Parhizkar

by Hanna Parhizkar - 10:30 - 17 Sep 2019

4 attachments 4 attachments

Warranty 192009.pdf

attachment

image003.jpg

image001.png

PCO2 Electrode leak

Dear MEDICA,
we have a problem with this Electrode 6202 that we found leaking in our storage.
Please find attached the warranty form.
Best regards,
Gaby Angermeier

by Gabriele Angermeier - 05:26 - 17 Sep 2019

RE: PCO2 Electrode leak

Dear Gaby,

Thank you for the failure report.

Attached is the warranty order for the failures you submitted.

Please review the order and make arrangements for its shipment with the Medica Customer Service Group.

If you have any questions or concerns regarding the shipment of the warranty order,

please contact customer service directly at customerservice@medicacorp.com.

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Gabriele Angermeier <gabriele.angermeier@fameco.eu>
Sent: Tuesday, September 17, 2019 6:26 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: PCO2 Electrode leak

Dear MEDICA,
we have a problem with this Electrode 6202 that we found leaking in our storage.
Please find attached the warranty form.
Best regards,
Gaby Angermeier

--

Gabriele Angermeier

T: +49 89 248805810 | F: +49 89 248805819

E: gabriele.angermeier@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

Disclaimer
The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.

This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.

Dear Gabriele,

Your warranty order #TSW-192010 has been processed. Attached is a summary of your order. You will receive a formal order acknowledgement from our Customer Service Team shortly.

Best Regards,

Hanna Parhizkar

by Hanna Parhizkar - 10:51 - 17 Sep 2019

3 attachments 3 attachments

Warranty 192010.pdf

attachment

image001.jpg

Claim No. 208

Dear MEDICA,
we have a problem with this very new reference Electrode 6204.
Please find attached the warranty form.
Best regards,
Gaby Angermeier

by Gabriele Angermeier - 05:11 - 17 Sep 2019

3 attachments 3 attachments

Re: Claim No. 208

Dear Gabriele,

Thank you very much for your email and the failure report.

1-Could you please send us the calibration print out? Which slope were you getting?

Best Regards,

Hanna
________________________________
From: Gabriele Angermeier <gabriele.angermeier@fameco.eu>
Sent: Tuesday, September 17, 2019 6:11:46 AM
To: MEDICA TechnicalSupport
Subject: Claim No. 208

Dear MEDICA,
we have a problem with this very new reference Electrode 6204.
Please find attached the warranty form.
Best regards,
Gaby Angermeier
--
[https://fameco.eu/assets/images/logo-fameco.png] <https://fameco.eu/>
Gabriele Angermeier
T: +49 89 248805810 <tel:+498928805810> | F: +49 89 248805819
E: gabriele.angermeier@fameco.eu<mailto:gabriele.angermeier@fameco.eu> | W: https://fameco.eu/
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH <http://www.fameco.eu> using Odoo<https://www.odoo.com?utm_source=db&utm_medium=email>.

Disclaimer
The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.

This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.

by Hanna Parhizkar - 05:27 - 17 Sep 2019

EasyStat Display Unit

Hello,
we have a EasyStat with malfunctioning buttons/keyboard - do we have to exchange the whole display assembly?
Do you have the order reference and delivery time, is such an item on stock with you guys?
best regards
Tobias

by Tobias Pfeifer - 04:28 - 17 Sep 2019

3 replies 3 replies

RE: EasyStat Display Unit

Dear Tobias,

Thank you very much for the serial number.

Unfortunately the analyzer is not under warranty.

Ok, Great! I copied Hande in my email.

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: FAMECO \ Tobias PFEIFER <tobias.pfeifer@fameco.eu>
Sent: Tuesday, September 17, 2019 1:23 PM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: RE: EasyStat Display Unit

Dear Hanna,

The SN is 0516031004

Thank you I will contact Hande about it

Best regards

Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco .eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Am 17. September 2019 18:49:13 schrieb Hanna Parhizkar <HParhizkar@Medicacorp.com>:

Dear Tobias,

Thank you for your email.

Could you please let us know, what is the serial number on this ES analyzer?
Unfortunately you need to change the whole display. The part number is 7540 ES DISPLAY ASSY.

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Tuesday, September 17, 2019 5:28 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyStat Display Unit

Hello,
we have a EasyStat with malfunctioning buttons/keyboard - do we have to exchange the whole display assembly?
Do you have the order reference and delivery time, is such an item on stock with you guys?
best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

Disclaimer

The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.

This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.

--
Hanna Parhizkar

Sent by FAMECO GmbH using Odoo.

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

Disclaimer

The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.

This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.

by Hanna Parhizkar - 12:34 - 17 Sep 2019

RE: EasyStat Display Unit

Dear Hanna,

The SN is 0516031004

Thank you I will contact Hande about it

Best regards

Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco .eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Am 17. September 2019 18:49:13 schrieb Hanna Parhizkar <HParhizkar@Medicacorp.com>:

Dear Tobias,

Thank you for your email.

Could you please let us know, what is the serial number on this ES analyzer?

Unfortunately you need to change the whole display. The part number is 7540 ES DISPLAY ASSY.

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Tuesday, September 17, 2019 5:28 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyStat Display Unit

Hello,
we have a EasyStat with malfunctioning buttons/keyboard - do we have to exchange the whole display assembly?
Do you have the order reference and delivery time, is such an item on stock with you guys?
best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

Disclaimer

The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.

This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.

--
Hanna Parhizkar

Sent by FAMECO GmbH using Odoo.

by Tobias Pfeifer - 12:22 - 17 Sep 2019

RE: EasyStat Display Unit

Dear Tobias,

Thank you for your email.

Could you please let us know, what is the serial number on this ES analyzer?
Unfortunately you need to change the whole display. The part number is 7540 ES DISPLAY ASSY.

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Tuesday, September 17, 2019 5:28 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyStat Display Unit

Hello,
we have a EasyStat with malfunctioning buttons/keyboard - do we have to exchange the whole display assembly?
Do you have the order reference and delivery time, is such an item on stock with you guys?
best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

Disclaimer

The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.

This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.

by Hanna Parhizkar - 11:47 - 17 Sep 2019

EL Expand K

Dear Hanna,
thank you very much for your prompt and profound response!
I will gather the required data and come back to you

Have a great day!
Tobias

by Tobias Pfeifer - 08:05 - 11 Sep 2019

RE: EL Expand K

Dear Tobias,

Thank you very much!

Looking forward to hearing back from you.

Best Regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Wednesday, September 11, 2019 9:05 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EL Expand K

Dear Hanna,
thank you very much for your prompt and profound response!
I will gather the required data and come back to you

Have a great day!
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

Disclaimer

The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.

This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.

by Hanna Parhizkar - 08:17 - 11 Sep 2019

EL Expand K Slope

Dear Hanna,
Dear MEDICA,

i have a report of an EL Expand -
after 2,5 years their K had a high slope 65+
so they installed a brand new K sensor lot 19221 - to our surprise they still get the high slope 63-65.
The REF was installed about 6 months ago.
Do you have a tip for us, where to direct troubleshooting since it feels peculiar that even with a new sensor they get the same high slope?
kind regards
Tobias

by Tobias Pfeifer - 06:41 - 11 Sep 2019

2 replies 2 replies

RE: EL Expand K Slope

Dear Tobias,

14- Could you please let us know the install date and the failure date for this reference electrode?

15- Please don’t discard this reference electrode, we want it back to Medica for further investigations. I will make an RGA for you.

Thank you!

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Hanna Parhizkar <HParhizkar@Medicacorp.com>
Sent: Wednesday, September 11, 2019 8:53 AM
To: FAMECO GmbH MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Cc: Technical Support <TechnicalSupport@Medicacorp.com>
Subject: RE: EL Expand K Slope

Dear Tobias,

Thank you for your email.

I would recommend to change the reference electrode. ( Please let us know how it goes and send us the lot number for the reference electrode )
Unfortunately the reference electrode is not under warranty, because there were been using it for six months.
Are they doing PM ( preventive maintenance) every six months?( Change the tubing- reference electrode)
What is the serial number on this analyzer?
Please send us the calibration print out.
Please send us all the QC print outs.
What is the lot number for this QC?
Which kind of sample are they testing?
Which kind of sample tube are they using? With which anticoagulation?
What is the sample volume par day?
What is the part number and lot number for the daily cleaner?
For how long do they use a fresh daily cleaner after making a new one? Where do they store this daily cleaner?
Please ask your customer to run the daily cleaner in the morning , do the calibration, run the QC materials then start running the patient samples.

Looking forward to hearing back from you.

Best Regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Wednesday, September 11, 2019 7:41 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EL Expand K Slope

Dear Hanna,
Dear MEDICA,

i have a report of an EL Expand -
after 2,5 years their K had a high slope 65+
so they installed a brand new K sensor lot 19221 - to our surprise they still get the high slope 63-65.
The REF was installed about 6 months ago.
Do you have a tip for us, where to direct troubleshooting since it feels peculiar that even with a new sensor they get the same high slope?
kind regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

Disclaimer

The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.

This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.

by Hanna Parhizkar - 07:59 - 11 Sep 2019

RE: EL Expand K Slope

Dear Tobias,

Thank you for your email.

I would recommend to change the reference electrode. ( Please let us know how it goes and send us the lot number for the reference electrode )
Unfortunately the reference electrode is not under warranty, because there were been using it for six months.
Are they doing PM ( preventive maintenance) every six months?( Change the tubing- reference electrode)
What is the serial number on this analyzer?
Please send us the calibration print out.
Please send us all the QC print outs.
What is the lot number for this QC?
Which kind of sample are they testing?
Which kind of sample tube are they using? With which anticoagulation?
What is the sample volume par day?
What is the part number and lot number for the daily cleaner?
For how long do they use a fresh daily cleaner after making a new one? Where do they store this daily cleaner?
Please ask your customer to run the daily cleaner in the morning , do the calibration, run the QC materials then start running the patient samples.

Looking forward to hearing back from you.

Best Regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Wednesday, September 11, 2019 7:41 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EL Expand K Slope

Dear Hanna,
Dear MEDICA,

i have a report of an EL Expand -
after 2,5 years their K had a high slope 65+
so they installed a brand new K sensor lot 19221 - to our surprise they still get the high slope 63-65.
The REF was installed about 6 months ago.
Do you have a tip for us, where to direct troubleshooting since it feels peculiar that even with a new sensor they get the same high slope?
kind regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

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by Hanna Parhizkar - 07:53 - 11 Sep 2019