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  • Fwd: RE: [EXTERNAL] failure report / (MEDICA-2124) #276
    @Dorina


    		  HRB 248816

    --- Weitergeleitete Nachricht ---
    Von:  Hanna Parhizkar
    Datum:  30. August 2021 19:26:33
    Betreff:  RE: [EXTERNAL] failure report / (MEDICA-2124) #276
    An:  'FAMECO GmbH PO00181'
    CC:  FAMECO \ Tobias PFEIFER, Hande Rollins

    Dear Dorina,

     

    I replied to you on 8/18/2021. Please see the attached email.

     

    Thank you!

     

    Best regards,

     

    Hanna Parhizkar | Technical Support  | hparhizkar@medicacorp.com

    Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

     

    +1 781 275 4892 Main

    +1 781 541 7403 Direct                    

    +1 781 275 2731 Fax

     

     

     

    From: einkauf@fameco.odoo.com <einkauf@fameco.odoo.com>
    Sent: Monday, August 30, 2021 4:03 AM
    To: Hanna Parhizkar <HParhizkar@Medicacorp.com>
    Subject: [EXTERNAL] failure report / (MEDICA-2124) #276

     

    THIS MESSAGE ORIGINATED OUTSIDE OF MEDICA. PLEASE BE WARY OF ALL CONTENT/LINKS/ATTACHMENTS.

    Dear Hanna,

    I haven´t heard back from you regarding our failure report #276. I`ll send you the report again in hopes of a positive response:


    here is a new failure report # 276

    ·  MEDICA-2124| 1.0: Solutions Pack, Na/K/Cl/Ca/Li, 800 ml EL EXPAND

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    EasyLyte

    49750CXPA

    FAMECO CLAIM REF #

    276

    DISTRIBUTOR NAME:

    FAMECO GmbH

     

    FAMECO CLAIM REF #

    276

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    CONTACT PERSON:

    Dorina Dobos

     

    EasyLyte

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    DATE:

    18- August-2021

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    49750CXPA

    Solution pack EL Expand

    2124

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Product Description

    Catalog Number

    Lot Number

    Serial Number

    Analyzer S/N

    Install Date

    Failure Date

    Qty

    Failure Description

     

     

     

     

     

    Solution pack EL Expand

    2124

    21034/1

     

    49750CXPA

    30- Juli-2021

    17- August-2021

    1

    error 6

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     


    Our customer has the same problem again: error 6. I attached the printouts.

    Thank you and best regards,

    --

     

    Dorina DOBOS
    Disponentin

    Image removed by sender. image0

    TEL +49 89 248 805 810
    FAX +49 89 248 805 819
    www.fameco.eu
    ankauf@fameco.eu

    Neumarkter Str. 34
    81673 München
    Deutschland
    USt-IdNr. DE323800861 | München HRB 248816

     

    Gesendet durch FAMECO GmbH mit Odoo.



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    RE: [EXTERNAL] failure report / (MEDICA-2124) #276
    Von Hanna Parhizkar HParhizkar@Medicacorp.com
    Datum 18. Aug., 16:53
    An 'FAMECO GmbH PO00181' catchall@fameco.odoo.com
    CC 'Tobias Pfeifer' tobias.pfeifer@fameco.eu, 'kundendienst@fameco.odoo.com' kundendienst@fameco.odoo.com, Hande Rollins HRollins@medicacorp.com

    Dear Dorina,

    I processed your order (please see the attached file). If you have any questions or concerns regarding the shipment of this order, please contact our Customer Service directly at: customerservice@medicacorp.com

    Dorina, if the customer is keep getting RFID error (error 5 or 6), I recommend to change the RFID reader on the EL. The part number is 003422-001 (RFID REPLACEMENT KIT, C Series).

    Please contact our Customer Service for price and ordering the part at:Customerservice@medicacorp.com

    Thank you!

    Best regards,

    Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

    Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

    +1 781 275 4892 Main

    +1 781 541 7403 Direct

    +1 781 275 2731 Fax

    From: einkauf@fameco.odoo.com <einkauf@fameco.odoo.com>
    Sent: Wednesday, August 18, 2021 4:32 AM
    To: Hanna Parhizkar <HParhizkar@Medicacorp.com>
    Subject: [EXTERNAL] failure report / (MEDICA-2124) #276

    THIS MESSAGE ORIGINATED OUTSIDE OF MEDICA. PLEASE BE WARY OF ALL CONTENT/LINKS/ATTACHMENTS.

    Dear Hanna,


    here is a new failure report # 276

    · MEDICA-2124| 1.0: Solutions Pack, Na/K/Cl/Ca/Li, 800 ml EL EXPAND

    EasyLyte

    49750CXPA

    FAMECO CLAIM REF #

    276

    DISTRIBUTOR NAME:

    FAMECO GmbH

    FAMECO CLAIM REF #

    276

    CONTACT PERSON:

    Dorina Dobos

    EasyLyte

    DATE:

    18- August-2021

    49750CXPA

    Solution pack EL Expand

    2124

    Product Description

    Catalog Number

    Lot Number

    Serial Number

    Analyzer S/N

    Install Date

    Failure Date

    Qty

    Failure Description

    Solution pack EL Expand

    2124

    21034/1

    49750CXPA

    30- Juli-2021

    17- August-2021

    1

    error 6


    Our customer has the same problem again: error 6. I attached the printouts.

    Best regards,

    --

    Dorina DOBOS
    Disponentin

    Image removed by sender. image0

    TEL +49 89 248 805 810
    FAX +49 89 248 805 819
    www.fameco.eu
    ankauf@fameco.eu

    Neumarkter Str. 34
    81673 München
    Deutschland
    USt-IdNr. DE323800861 | München HRB 248816

    Gesendet durch FAMECO GmbH mit Odoo.


    [EXTERNAL] Your Warranty Order #TSW-215399 Summary
    Von Hanna Parhizkar HParhizkar@Medicacorp.com
    Datum 18. Aug., 16:50
    An kundendienst@fameco.eu
    CC CustomerService CustomerService@Medicacorp.com

    THIS MESSAGE ORIGINATED OUTSIDE OF MEDICA. PLEASE BE WARY OF ALL CONTENT/LINKS/ATTACHMENTS.
    Dear Dorina,

    Your warranty order #TSW-215399 has been processed. Attached is a summary of your order. You will receive a formal order acknowledgement from our Customer Service Team shortly.

    Please feel free to reach out with any questions.

    Hanna Parhizkar

    Technical Support Representative


    by Tobias Pfeifer - 01:07 - 30 Aug 2021

    5 attachments 5 attachments

    Warranty 215399.pdf
    Attachment2.eml
    Attachment1.eml
    image002.jpg
    image002.jpg